Refund policy
Refund Policy – Canini
We want you to be completely satisfied with your purchase. If that’s not the case, here is our return and refund policy.
1. Time frame to request a return
You have 14 days from the date you receive your order to request a return.
2. Eligibility conditions
To be eligible for a return, the item must be:
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in the same condition as when you received it
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unused and undamaged
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in its original packaging
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accompanied by proof of purchase
Items that do not meet these conditions may be refused.
3. How to request a return
To initiate a return, contact us at:
📧 info@canini.store
Returns must be sent to the following address:
➡️ [insert return address]
⚠️ Items returned without prior request will not be accepted.
4. Damages and issues
Please inspect your order as soon as you receive it.
Contact us immediately if:
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the item is defective
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damaged
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or if you received the wrong product
We will review the situation and resolve the issue as quickly as possible.
5. Exchanges
To exchange an item, we recommend:
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returning the original item
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then placing a new order once the return has been approved
This ensures faster processing.
6. Refunds
Once your return has been received and inspected, we will send you an email to confirm:
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the approval or rejection of your refund
If approved, the refund will be issued to your original method of payment within 5 to 10 business days.
💡 Please note that your bank or credit card company may take a few additional days to post the refund.
If more than 15 business days have passed and you still have not received your refund, please contact us at:
📧 info@canini.store