Shipping policy
Shipping Policy – Canini
At Canini, we are committed to providing you with a fast, reliable, and transparent shipping experience.
Below you will find all the information regarding the delivery of your orders.
Pre-orders
-
Shipping begins once inventory is received (late December).
1. Processing times
All orders are processed within 1 to 2 business days (Monday to Friday).
Orders placed on weekends or holidays will be processed the next business day.
2. Delivery times
Delivery times vary by region:
-
Quebec / Ontario: 2 to 5 business days
-
Rest of Canada: 3 to 7 business days
💡 These timeframes are estimates and may vary.
3. Shipping fees
Shipping fees are calculated at checkout based on:
-
your delivery address
-
the package weight
-
the selected carrier
4. Order tracking
Once your order has shipped, you will receive:
-
a shipping confirmation email
-
a tracking number to follow your package in real time
Tracking updates depend on the carrier.
5. Incorrect or incomplete address
Please ensure that the address you provide is accurate.
Canini is not responsible for packages lost due to:
-
incorrect address
-
missing information
-
incorrect selection of a delivery location
If the package is returned to us, reshipping fees will apply.
6. Lost or delayed orders
If your order appears to be lost or unusually delayed:
➡️ contact us at info@canini.store
We will open an investigation with the carrier and do our best to resolve the issue promptly.
7. Damaged packages
If your package arrives damaged, please take photos immediately upon receipt and contact us right away at:
📧 info@canini.store
8. Contact
For any shipping-related questions:
📧 info@canini.store
We’re always happy to help.